We are believers.
We believe a single, seemingly mundane action can spread, creating a ripple effect — the full extent of which, we’ll likely never know. But we believe that by doing small things differently, better and with intention, our employees will go home at night feeling fulfilled, our contractors will create an impact in their communities and the homeowners they serve will experience the peace of mind they deserve.
More than that, we believe that happier employees, successful businesses and satisfied customers lead to better neighborhoods and stronger communities.
That’s why we believe that small ripples can eventually change the world.
Redefine Our Industry
We do things differently than anyone else in our industry and will continue to do so. But here’s the thing: redefining never stops. Once we create a “new way,” and it becomes the status quo, we’ll redefine it again and again. In that way, we will continue to raise the bar, not only for foundation, concrete and garage contractors but also for plumbers, electricians and the rest of the entire home-services contracting industry.
To Champion Contractor SuccessThrough Genuine Relationships and Radical Support.
We want our contractors and franchisees to see us as more than just a business partner; we want them to see us as friends, mentors and family. So we advocate, support and promote them at every turn. That’s what we mean by champion. We also do this through radical support. That means our contractors should leave an experience with any department feeling like they’ve been supported in ways far beyond what they could have imagined. The bottom line: our dealers’ and franchisees' success is our success.
We have the right kind of ambition by putting the good of the team above ourselves. We own the whole.
We work together as one company, supporting and helping each other to redefine our industry. We don’t believe in individual departments operating in silos, or individuals operating in their own self-interest above what is best for the team. It is together that we create remarkable experiences.
We are sincere and trust each other&rsqho;s intentions. We value EQ over IQ.
In our interactions with one another, we listen attentively, speak candidly and trust each other with respect. We understand that growth comes through discomfort, so we see honest feedback and don’t take offense when it is given to us. We speak the truth to each other in love.
We have a bias for action and a scrappy way of getting things done. We refuse to be complacent.
Big ideas without action serve no purpose. Even if we are unsure of how to do something, we are willing to roll up our sleeves and figure it out. The best of us don’t need to be told what to do — we self-start, take risks, get things done and root others on in doing the same.
We are vulnerable and authentic, and we value simplicity. No job is beneath us.
While we strive to become the best version of ourselves, we don’t pretend to be who we aren’t. And we don’t see the need to overcomplicate things in order to impress; we keep it simple. We understand that each role in the company is critical — no one more than another.